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Regardless, click one to start the contact process.

Once you have filled in enough information in the above options, the “How Would You like to Contact Us? Sometimes, depending on the options you’ve chosen, they will suggest a specific way to contact their customer service department.

If you need the personal touch, feel free to call and speak to a representative. You may be prompted to log in (again) when you do this; you can click Skip Sign In to skip this step, but by logging in, they will have your information ready when you contact them.

If you want a more efficient way to solve your problem, use Amazon’s guided contact process. Scroll to the bottom of the screen and click Help in the right-hand menu. The next screen lets you specify information that will give the customer service team a quick overview of your problem so that they can help you solve it faster. Click the buttons here to explain the type of product or service that you need help with: an order, one of Amazon’s unique products, downloadable digital content, or something else.

Click Edit Items or Details to go back to the previous screen if you entered any information incorrectly.

Otherwise, click in the box that says “Enter Additional Information” and type in a more detailed explanation of the problem.

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